Frequently Asked Questions

Is learning conducted live or via recordings? The majority of our materials are presented in video recording format and text modules that can be accessed at any time according to your own schedule. This format is the core of the self-paced education system we offer.

However, for some specific courses such as debate and negotiation, we sometimes provide live simulation sessions via video conferencing platforms. These live sessions are usually scheduled at the end of a module so that participants can practice argumentation and negotiation techniques in situations that resemble real-life conditions.

This flexibility allows you to learn from anywhere, whether you are at home or during office breaks. Recorded videos can be paused and repeated, while text modules can be downloaded for offline reading.

How much does it cost to take a course at LihatAku Media? Fees vary depending on the complexity of the material and the duration of the chosen program. Each course page displays price details openly before you confirm your registration.

We provide easy payment options via bank transfer or official invoice for institutions wishing to register their staff. All fee information will be displayed transparently before you confirm your registration. We do not charge any hidden fees beyond the price listed on the course page.

If you represent a company or government agency that requires a special quote, contact us through the contact page so our marketing team can prepare a proposal according to your budget needs.

How does LihatAku Media protect my personal data? We highly value your privacy and manage personal data in accordance with a strict privacy policy. Your information is only used for course administration purposes and will not be given to third parties without permission.

We use industry-standard security protocols to ensure your data is safe on our servers. You have full control over your account and can request data deletion at any time by contacting our support team.

For complete information regarding how we collect, store, and use your data, please read our privacy policy page.

What if I want to cancel a course after registering? We understand that plans can change, but cancellations must be made in accordance with the terms and conditions applicable on our site.

Generally, refunds cannot be made after access to materials has been granted to participants. However, we offer the option to transfer your registration to another course of equal value within a certain period. This option helps if your schedule or learning needs change after registration.

For cancellation or course transfer requests, please email our support team including the participant's name and the name of the registered course. Our team will process the request according to the applicable terms.